E/One Certified Service Program

No one knows your grinder pump better than your Certified Service Center. Advantages of using a Certified Service Center include:

• E/One-trained Certified Service Technicians — each Certified Service technician has passed an extensive examination that proves his abilities
• Up-to-Date Information — Certified Service Centers receive the latest technical news immediately
• Genuine E/One Parts — Not all grinder pump parts are equal. Genuine E/One parts are engineered and manufactured to the highest standard using the exact materials to provide the longest life possible for your pump.
• Testing equipment — Certified Service Centers have the necessary equipment to ensure your repaired pump is operating optimally

What is required to become certified?

Personnel

• Annual Evaluations — Technicians must pass a rigorous examination about all aspects of grinder pump service, and must be re-certified each year.
• Level-based Certification
  Level I — Field troubleshooting, site inspection, startup
  Level II — Pump diagnosis, failure analysis, repair
  Level III — Certified training, the same training you receive from an E/One factory technician

Service Centers

• Population knowledge — Knowing where grinder pump stations are installed leads to proper service coverage
• Inventory — Assurance that the common parts are always in stock, locally
• Technicians — The best people working on your pump
• Records — Great records greatly help future service
• Equipment — The right tool for the right job

Locate a Certified Service Center

To find your closest authorized E/One grinder pump service center, use the Distributor Locator or call (toll-free in the U.S.): 1-866-539-9803 - An operator will assist you and provide you with the local number for a service center.